Terms of service Terms of service

Thank you for choosing SANAA Balance as your trusted provider of high-quality tires for mid and high-range vehicles. We are committed to providing you with exceptional products and services. Before making a purchase, we kindly ask you to review our Terms of Service to ensure a smooth and satisfactory experience.

1. Product Information

At SANAA Balance, we strive to provide accurate and detailed information about our products. However, please note that the product descriptions, specifications, and images on our website are for informational purposes only. We recommend consulting with a professional or contacting our customer support team for any specific inquiries or concerns regarding our products.

2. Ordering and Payment

By placing an order on our website, you agree to provide accurate and complete information. We reserve the right to cancel or refuse any order at our discretion. Payment for your order can be made through our secure online payment system. We accept various payment methods, including credit cards and online banking. All prices displayed on our website are in the local currency and are subject to applicable taxes and fees.

3. Shipping and Delivery

We strive to process and ship your order in a timely manner. Our shipping methods and rates are outlined in our Shipping Policy, which can be found on our website. Please review this policy for detailed information on shipping options, rates, and restrictions. While we make every effort to ensure your order arrives on time, please note that delivery times may vary depending on your location and external factors beyond our control.

4. Returns and Refunds

If you are not completely satisfied with your purchase, we offer a 30-day return policy. To be eligible for a return, the product must be in the same condition as when you received it, unused, and in its original packaging. Please refer to our Refund Policy for detailed instructions on how to initiate a return and the conditions for a refund. We reserve the right to refuse any returns that do not meet our criteria.

5. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the intellectual property of SANAA Balance or its respective owners. You are prohibited from using, reproducing, or modifying any of our intellectual property without prior written consent.

6. Limitation of Liability

While we strive to provide accurate and reliable information, we cannot guarantee the completeness, accuracy, or reliability of our website's content. We shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or products.

7. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in the United Arab Emirates.

If you have any questions or concerns regarding our Terms of Service, please do not hesitate to contact our customer support team. We are here to assist you and provide any necessary clarification.

Contact Information:

Trade name: SANAA Balance

Phone number: +971 50 220 7776

Email: andallah@rayngroup.ae

Physical address: SANA ELECTRONIC WHEEL BALANCE, Musaffah Industrial, 1, 0 Abu Dhabi AZ, United Arab Emirates